Singapore has been a reputable trading hub with a long history, and it is being recognized internationally. Wheelchair88 Pte Ltd is a Singapore-registered company that complies with the laws of Singapore.
Return and Refund
Shipment Policy:
We will normally send out all our parcels by Ninja Van for 2 days delivery within Singapore. Or Lalamove for instant delivery. Under special requests, we can send through other methods assigned by customers. But no matter which way we use to send your order, the safety of the parcel is our #1 priority. So should you receive a parcel and found the parcel to be broken from the appearance, please take photos and videos instantly as proof.
Payment Policy:
We can only start to prepare the products and issue invoice once the accounting department confirms your payment is being received in full.
Kindly note that our legal entity is Wheelchair88 Pte Ltd and our bank account is UOB Singapore. Other than that we accept Credit Cards, Cash and Paynow.
Cancellation & Refund Policy (Before the parcel is sent):
We hope you will not cancel any order because we probably spent 2-3 days preparing your order, and the credit card or payment gateway already charged us their handling fee. Therefore cancellation of the order would cost you some finance charges. (NOT from us, but your credit card or the payment gateway company).
Should you want to cancel an order before our shipment notice, we will return your paid amount minus necessary finance charges. That is because credit card charges of 3% are not reversible under the credit card company policy. PayPal charges are even higher, which is 4%.
Should you want to cancel an order after the shipment is sent, you will have to bear the cost of delivery and return.
Return & Refund Policy:
- Returns and refunds are not applicable unless the purchaser found it as a manufacturing defect within 3 days after purchased.
- Please ensure the product is intact like new (No damage, no scratches, no dirt).
- You must keep the original packaging for the protection of the product upon return.
- All items are to be returned back to our Shop.
- There will be a re-stocking fee of 10% charged to you which will cover the admin and finance cost.
- Upon receipt of the item, we will process the refund.
Governing Law
